Terms & Conditions - Pack Smash

Pack Smash Return and Refund Policy

Effective Date: November 10, 2025
Governing Law: State of Arizona, United States

Pack Smash operates as a peer-to-peer marketplace, connecting buyers and sellers of collectible cards. Because transactions occur directly between users, Pack Smash does not own, handle, or inspect any items listed on the platform. Our role is to provide a secure environment and payment system to facilitate these exchanges.

Pack Smash Return and Refund Policy

Effective Date: November 10, 2025
Governing Law: State of Arizona, United States

1. General Policy
All sales made through Pack Smash are considered final once confirmed by both buyer and seller. Pack Smash does not offer direct refunds or returns on behalf of users. However, exceptions may apply in cases of fraud, misrepresentation, or non-delivery.

2. Buyer Protections
Buyers are encouraged to carefully review item descriptions and images before purchasing. If an item arrives damaged, counterfeit, or significantly different from the description, the buyer must contact the seller within 72 hours of delivery.

If the seller fails to respond or resolve the issue within 5 business days, the buyer may contact Pack Smash Support (support@packsmah.com Pack Smash will mediate the dispute in good faith and may, at its discretion, issue a refund if the claim is verified and both parties comply with investigation requirements.

3. Seller Responsibilities
Sellers are required to:

Accurately describe the condition and authenticity of all items.
Ship sold items within the stated timeframe using traceable methods.
Respond to buyer concerns promptly and professionally.

If a seller is found to have shipped counterfeit, damaged, or misrepresented items, Pack Smash reserves the right to refund the buyer and deduct the refund amount from the seller’s balance or future sales, in addition to suspending or terminating the seller’s account.

4. Refund Method and Processing Time
Approved refunds are issued to the original payment method used for purchase. Refunds typically process within 5–10 business days, depending on the buyer’s financial institution.

5. Non-Refundable Transactions
Pack Smash does not issue refunds for:

Buyer’s remorse or accidental purchases.
Minor cosmetic differences that do not affect authenticity.
Delays caused by shipping carriers.
Transactions completed outside of Pack Smash’s payment system.

6. Disputes and Chargebacks
Buyers must contact Pack Smash support before initiating a chargeback with their payment provider. Unauthorized chargebacks without mediation through Pack Smash may result in account suspension or permanent ban.

7. Final Authority
All refund decisions made by Pack Smash after investigation are considered final. Pack Smash reserves the right to modify this policy at any time. Continued use of the platform constitutes acceptance of the updated terms.

Pack Smash Privacy Policy

Effective Date: November 10, 2025
Governing Law: State of Arizona, United States

This Privacy Policy explains how Pack Smash (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, marketplace, or related services.

1. Information We Collect
We collect information in the following ways:

Account Information: Name, email, password, shipping address, and payment details when you create an account.
Transaction Data: Purchase history, payment records, and communication between buyers and sellers.
Technical Data: IP address, browser type, device information, and usage patterns through cookies and analytics tools.
Optional Data: Profile images, preferences, and listing content you choose to share publicly.

2. How We Use Your Information
We use your information to:

Operate and maintain the marketplace.
Process payments and verify user identities.
Improve user experience through analytics.
Prevent fraud, disputes, and prohibited activity.
Send important updates, such as policy changes or transaction alerts.
Provide customer support and resolve disputes.

3. Cookies and Tracking
Pack Smash uses cookies and tracking technologies to enhance site performance, remember user preferences, and measure traffic. You can control cookie preferences in your browser settings.

We use Google Analytics, Meta Pixel, and similar tools to collect anonymous usage data. These third parties may use cookies to provide targeted advertising or aggregate statistics.

4. Data Sharing and Disclosure
We do not sell personal information. We may share limited data only in the following cases:

With payment processors (e.g., Stripe, PayPal) to complete transactions.
With analytics or marketing partners to improve services.
When required by law, subpoena, or to enforce legal rights.
During investigations of fraud or policy violations.

5. Data Security
We take reasonable steps to protect user data through encryption, secure servers, and third-party payment compliance (PCI-DSS). However, no online service is completely secure, and we cannot guarantee absolute security.

6. User Rights
You have the right to:

Access or request a copy of your stored data.
Request correction or deletion of inaccurate information.
Withdraw consent for non-essential data processing.
Opt out of marketing emails at any time.

Users located in California (under CCPA) or the European Union (under GDPR) may request access, deletion, or export of their data by contacting support@packsmash.com

7. Data Retention
We retain user information as long as necessary to fulfill legal and operational obligations, including dispute resolution, fraud prevention, and financial recordkeeping.

8. Children’s Privacy
Pack Smash is not directed toward children under 13. Users aged 13–17 must have parental or guardian consent to use the platform. We do not knowingly collect personal data from minors without consent.

9. International Users
If you access Pack Smash from outside the United States, you consent to data being processed and stored in the U.S., where privacy laws may differ from your local jurisdiction.

10. Policy Updates
We may update this Privacy Policy periodically. All changes will be posted with a new effective date. Continued use of Pack Smash after updates constitutes acceptance of the revised policy.

11. Contact Information
For privacy questions, data requests, or complaints, contact:
Email: support@packsmash.com

Summary
Pack Smash is committed to fairness, transparency, and community trust. We protect your privacy, support safe trading, and give collectors the freedom to buy and sell with confidence.